The Compliance Rules
Behind Every Bill

Families between 200–250% of federal poverty guidelines get the full electric discount — catching a gap that often slips through when only CARE is tracked.

The single most litigated utility billing requirement in California manufactured housing. Gas and electric charges are capped at direct-service rates; water at the property's actual purveyor bill.

Electric, gas, water, and sewer appear as distinct line items — making disputes quick to resolve and rate parity simple to demonstrate.

When Sentinel generates bills on behalf of management, the agency relationship is disclosed on every bill. No hidden third-party surprises.

Clubhouse, pool, and lighting consumption is transparently disclosed — or clearly excluded from resident bills.

Every usage tier is checked against the direct-service tariff rate for the same schedule and period — not just the bill's total.

CARE- and FERA-enrolled residents are billed the fixed monthly charge at their program's income-graded tier — never the standard tier.

Divided master-bill charges can never sum to more than the property's own utility bill, and common-area usage is never silently spread across residents.

Since 2022, submetered water can only be billed from the property's actual water bill — never a posted tariff schedule — with the administrative fee capped by statute.

Converting a bundled utility to separate billing requires a simultaneous rent reduction equal to the trailing twelve-month average cost.

Flat lines like trash trace to a documented amount actually assessed — separately stated, never exceeded, prorated only downward.